“I have always travelled independently, booking flights, hotels and experiences online. I came across Silver Travel Advisor when I attended Destinations a couple of years back. After listening to the benefits of using an agent, I reflected on my usual “book and hope that it lives up to the online pictures and TripAdvisor reviews” approach. As I wasn’t paying any extra and was saving a lot of time having one point of contact for any queries/changes, I felt there was little to lose and booked with them there and then. I have booked more since then and Dianne,my contact, has dealt with my inevitable changes and cancellations swiftly and efficiently, saving me no end of stress. She has just actioned yet another amendment on my up and coming trip to Japan. Taking time to fully understand my needs, wants and options and offering personal insight and recommendations when I am undecided, Dianne is the help I didn’t know I needed. Personal touches, such as having flowers delivered to our cabin when I took my mother on a cruise for her birthday are a lovely extra. I really cannot recommend her highly enough.”